Top-notch outsourcing technical support services.
Secure seamless workflows for your product, infrastructure, and cloud
24/7 Reliability
Support as a Service : Leverage Naxxum’s experienced team to provide quality customer helpdesk support,engaging Naxxum to deliver-first level technical support to end-customers is a cost effective option for partners needing to scale in-house support during peak periods,
24/7 or custom schedule
Cost effective
Cost effective option for partners needing to scale in-house support during peak periods, or without the investment of building capability in-house Number to Put : 70% in wage Payouts
92%
CSat
Microsoft Support
Naxxum offers partners skilled, certified Microsoft 365 helpdesk support agents as a white labelled, outsource service to respond to their customer needs for technical support, 24×7, 12×5 or After Hours.
40000
tickets+ per month
Company of experts
The confirmation and assurance of our experts’ knowledge and skills are reflected in the company’s achievements shown below.
Whatever your technological challenges are, our experts are ready to answer all your questions. Schedule a free consultation.
THE BEST SUPPORT SERVICES FOR MICROSOFT OFFICE 365
Great customer experience
Multi-channel support & faster support for ticket resolution to enhance your customer satisfaction.
24/7 availability
Add 24/7 remote support capability to your offering, and let us provide you with effective tech solutions
Focus on core objectives
Partner with us for your tech support needs, redeploy internal support resources to higher priorities and get detailed reports for customer insights.
Data security
Our tech support professionals treat all cybersecurity and data privacy issues as our utmost priority within a well-established framework.
Scale and pay as you go
Scale up or down with demand, pay-as-you-grow. We offer highly-skilled, certified support agents without employee on-cost.
Cost-friendly
As a well-built vendor of outsourced tech support services, we know how to keep prices per case under control for you.
Our tech support services
Microsoft Support
Product Support
Cloud support
Our tech support services
Support is provided for:
✓ Microsoft 365, including MS Office and collaboration tools
✓ Microsoft SharePoint Online
✓ Microsoft Azure Active Directory.
We are ready to assume full responsibility for:
✓ Supporting your existing app across Tiers 1, 2, and 3
✓ Providing QA for ongoing fixes
✓ App development on-demand and architecture review
Let us take good care of your:
✓ Native infrastructure services, provided by Azure,
✓ IaaS, SaaS, PaaS solutions, and hybrid infrastructures
✓ Cloud development cycle support pipelines
✓ Cloud databases, incl. Oracle, SQL, PostgreSQL, Mongodb, etc
Tech support levels with Naxxum
Support Level 1
- Basic support
- Standard troubleshooting
- Support inquiries via defined channels
Support Level 2
- Level 1 support and troubleshooting
- Pool of seasoned IT experts for complex support cases
- Non-standard cases covered
Support Level 3
- All standard support procedures
- Dedicated experienced experts
- Issues of advanced complexity
Request the price of your project
Fill out the form below to receive a free consultation and find out how Naxxum will help your business grow. We will contact you for a short audit of your support need and provide a quote after that.
1. Support requests volume
Who need to be supported?
2. Support Level
What’s the level of support functions you need?
3. Support schedule
What’s the schedule of support you need?
Book a free IT consultation
Fill out the form below for a free consultation and find out how we can help your business reach greater heights.
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A professional will reach out to you once your business requirements are analyzed.
As needed, we sign an NDA to ensure your privacy is respected.
A Pre-Sales Agent provides a project proposal.
The team created especially for your IT project can start delivering within ten business days.
What happens next?
A professional will reach out to you once your business requirements are analyzed.
As needed, we sign an NDA to ensure your privacy is respected.
A Pre-Sales Agent provides a project proposal.
The team created especially for your IT project can start delivering within ten business days.
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